General Terms and Conditions of Sale NAVETTEPRIVE

NAVETTEPRIVE SARL provides transport services using private hire vehicles (VTC), exclusively upon reservation and at a predetermined price.

The company has been authorized by the Ministry of Transport for the “Internal transport of persons by road for the account of others”. NAVETTEPRIVE has its registered office at 100 rue Frères Delattre, 76140 Le Petit Quevilly. It is registered with the RCS Rouen under number 827443771 and with the Register of Private Hire Vehicle Operators.

1. OBJECTIVE

These general terms and conditions are intended to define the terms and conditions applicable to transport service contracts concluded between NAVETTEPRIVE and its clients.

By using the services of NAVETTEPRIVE, the client is presumed to have read these general terms and conditions of sale, which establish a contractual relationship between NAVETTEPRIVE and its client. If you do not accept these conditions, you will not be able to access or use the services of NAVETTEPRIVE.

NAVETTEPRIVE reserves the right to modify these general terms and conditions of sale at any time, for any reason whatsoever.

2. FORMATION OF THE TRANSPORT SERVICE CONTRACT

2.3. Service request by the client

The client may make a service request 24 hours a day, 7 days a week:

. on the website www.NAVETTEPRIVE.com

. by phone at 0688146782

2.4. Content of the service request

The client must provide all information concerning their service request. They are solely responsible for this information, which is considered essential for the contract: date of the transport service, pick-up location, drop-off location, pick-up time, number of passengers (adult/child), number of luggage items, nature of the service (airport shuttle, exclusive or collective or PMR, other journey).

At this stage, the client must mention any additional requests in the comments field, such as a baby seat, a car seat, a booster seat, a vehicle adapted for people with reduced mobility, etc.

2.5. Price determination by NAVETTEPRIVE

NAVETTEPRIVE sets the price of the service based on the information provided by the client, according to the rate in effect on the platform on the day the transport services are performed.

This price is expressed in euros and is inclusive of all taxes (TTC). It is firm and final, except in the cases mentioned in § 5 below.

2.6. Creation of a client account and payment of the price

The ordering process allows the client to receive, read, and verify the details of their service request, as well as the indicative price to be paid for the ordered service. As soon as the client validates their order, the order is considered firm and final, and the price is accepted and settled.

It is forbidden for a single client to create multiple accounts to benefit from a promotion (promo code, eco-credits, etc.). NAVETTEPRIVE verifies and monitors every booking.

2.8. Special case of collective airport shuttles

In the special case of collective airport shuttles, i.e., shuttles where the pick-up or drop-off location is an airport, and which are carried out using a vehicle shared by several Clients, the booking will only be deemed final two working days following the issuance of the booking voucher, during which NAVETTEPRIVE reserves the right to cancel it.

Furthermore, within 24 hours preceding the pick-up time shown on the booking voucher, NAVETTEPRIVE may, for the proper organization of its activity, modify said pick-up time by up to one hour.

NAVETTEPRIVE undertakes to inform the client of these changes immediately, by any means.

2.9. Special case of PMR airport shuttles

In the special case of PMR airport shuttles, i.e., shuttles between Gare des Aubrais and Orly or Roissy CDG airports, and which are carried out using a vehicle shared by several Clients, the booking will only be deemed final two working days following the issuance of the booking voucher, during which NAVETTEPRIVE reserves the right to cancel it.

In addition, the order will only be validated once payment has been made by credit card.

At the time of booking, NAVETTEPRIVE will provide the client with a pick-up time slot for both the outward and return journeys. For airport pick-ups, the client may indicate the time they wish to be collected by the shuttle, and NAVETTEPRIVE then commits not to leave before the time chosen by the client. However, the exact pick-up time will only be indicated to the client the day before the transport. NAVETTEPRIVE may wait for the client for up to 15 minutes after this time, and after this period, the shuttle may depart.

3. MODIFICATION OF THE BOOKING

Subject to the special case referred to in § 2.8 and § 2.9, any modification of one or more essential elements of the booking entails its cancellation.

NAVETTEPRIVE will use its best efforts to satisfy the modification request made by the Client.

4. CANCELLATION & REFUND CONDITIONS

4.1 Cancellation by the Client before the pick-up time

If the cancellation of the booking by the client occurs before the pick-up time indicated on the booking voucher, the refund conditions are:

– for PMR airport shuttles: no refund is possible.

– for collective airport shuttles: 100% refund in the form of Eco-Credits if the cancellation occurs more than 3 working days before the transport date; 0% in other cases.

– for other journeys: 100% refund if the cancellation occurs at least 3 days before the transport date; 50% refund if the cancellation occurs 2 days before the transport date; 0% in other cases.

4.2 Cancellation by the Client after the pick-up time

If the cancellation of the booking by the client occurs after the pick-up time indicated on the booking voucher, the refund conditions are:

No refund will be made. The service is deemed cancelled by the Client if they have not informed NAVETTEPRIVE of their delay, either within half an hour of the airport pick-up time indicated on the booking voucher for airport shuttles, or within 10 minutes in other cases.

4.5 Cancellation by NAVETTEPRIVE

In case of force majeure, NAVETTEPRIVE may be required to cancel a trip for the following reasons: significant driver delay, vehicle breakdown, traffic jams. Customer service will notify you as soon as possible and will proceed with the full and immediate refund of the trip via eco-credit. No other compensation may be claimed by the client.

5. DELAY CONDITIONS

5.1 Passenger delay

In case of a delay due to the client, the latter must notify NAVETTEPRIVE as soon as possible, which may then have its driver wait, or assign another driver. As the booking schedule must adapt to these contingencies, the client may be required to wait until the arrival of the next driver.

Any delay of the passenger(s) relative to the pick-up time indicated in the booking voucher entails an increase in the price of the service according to the following terms:

– the first few minutes of delay are free

– from 10 minutes to 30 minutes of delay: 15 euros

– from 30 minutes to 1 hour of delay: 30 euros

– for every additional half-hour of delay: 15 euros

The payment of these surcharges occurs at the latest when the passenger(s) board the vehicle.

No refund will be made in case of unjustified delay by the client, and the trip is not carried out.

5.2 Driver delay

The User may also be granted a discount in case of Driver delay on the sale price of the service, the amount of which is progressive according to the duration of the Driver’s delay relative to the scheduled departure time for the service.

This discount applies at the initiative of NAVETTEPRIVE, once the cumulative conditions are met, and will be issued via eco-credit to the Client’s account.

6. OBLIGATIONS & LIABILITY OF NAVETTEPRIVE

6.1 Performance of services

NAVETTEPRIVE undertakes to perform or have performed the transport services in accordance with the booking voucher and in compliance with all applicable regulations and legislation within the allotted time and according to the GTC.

6.2 Insurance

NAVETTEPRIVE is covered by a notoriously solvent insurance company that covers risks related to its activity in accordance with current regulations. In case of subcontracting, NAVETTEPRIVE ensures that the persons and companies it calls upon meet the same conditions.

6.3 Dispute

In case of dispute, the liability of NAVETTEPRIVE may only be held if the Client provides proof of the former’s wrongful conduct and a causal link to the alleged damage.

NAVETTEPRIVE’s liability may not be sought in case of force majeure (event external to NAVETTEPRIVE, irresistible and unforeseeable) such as traffic lane disruption due to bad weather, demonstrations, accidents, breakdown or malfunction of telecommunication networks, labor or material shortages, etc.

7. OBLIGATIONS & LIABILITY OF THE CLIENT AND/OR PASSENGER

7.1 Pick-up

The Client undertakes, for themselves and for the passengers for whom they have contracted with NAVETTEPRIVE, to behave according to the following provisions:

– compliance with the Highway Code rules (wearing seat belts, car seat, booster seat, etc.)

– prohibition of smoking and transporting dangerous materials

– respect for the driver’s vehicle

– respect for other passengers who may be sharing the vehicle and the driver with you (too personal questions, discretion when using the phone, inappropriate language or gestures, discrimination…)

– no physical contact with the driver or passenger, or flirtatious behavior will be tolerated.

Non-compliance with these provisions engages the exclusive liability of the Client and passengers both towards NAVETTEPRIVE and third parties. In case of damage to the equipment or vehicle attributable to the Client or the passengers accompanying them, the Client will be held fully liable and must reimburse NAVETTEPRIVE and/or the driver for the repair costs of the damaged vehicle or equipment.

NAVETTEPRIVE reserves the right to refuse pick-up, to disembark a passenger who does not respect these obligations, or to terminate the client’s account.

7.2 Luggage

The passenger is solely responsible for the objects and luggage in their care. In case of forgotten items in the vehicle, NAVETTEPRIVE cannot be held liable.

The passenger’s luggage is placed in the trunk of the vehicle for safety reasons within the passenger compartment. A small piece of hand luggage may be kept by the passenger at their feet, but under no circumstances on the seats.

Animals can be transported, but must be kept in a specific cage for the entire duration of the journey.

7.3 Accuracy of provided information

The client undertakes to transmit accurate information regarding their contact details, name, addresses, email, and phone number so as to be reachable by NAVETTEPRIVE throughout the booking process but also by the driver during pick-up. In case of failure, if the client cannot be reached, NAVETTEPRIVE will in no way be responsible for having been unable to honor the booking, and no refund will be considered.

7.4 Safety on board

Passengers are required to fasten their seat belts from the moment the vehicle has started and the pick-up has begun. A fine is incurred by persons caught in default during checks by law enforcement.

8. APPLICABLE LAW AND COMPETENT JURISDICTION

These General Terms and Conditions of Sale as well as the service contract concluded between the Client and NAVETTEPRIVE are subject to the rules of the French legal system.

Any dispute arising therefrom, whether relating to their validity, interpretation, or execution, even in summary proceedings, claims for warranty, or plurality of defendants, shall be subject to the exclusive jurisdiction of the Commercial Court of ORLEANS.

9. DATA ACCESS RIGHTS AND PRIVACY POLICY

These GTC are subject to the provisions of the European Regulation 2016/679 of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data. NAVETTEPRIVE collects your data via the website, through reservation requests by email or phone, and via the mobile application.

Data is shared only with drivers to be able to pick up and perform the trip (only name, first name, phone number, and addresses). Thus, NAVETTEPRIVE undertakes not to disclose your contact details to third parties, or for uses other than those within the scope of communication related to the booking of your trips. NAVETTEPRIVE collects ONLY the data useful for the proper execution of your order (name, first name, address, email, phone, payment info). NAVETTEPRIVE does not record your bank details; they are not stored during an order. NAVETTEPRIVE also does not store passwords; you must use the “forgotten password” feature to generate a new one if forgotten.
If you have checked the box to receive our newsletters, we will send you commercial information or information about NAVETTEPRIVE. All information regarding your location, your IP collected, your transaction data, your preferences, are only used to facilitate booking operations and communication with you.

The Client may modify their account on the website www.navetteprive.com at any time and terminate their user account for any reason, at any time, by sending an email to info@NAVETTEPRIVE.com. Upon receipt, the account will be permanently closed, and unused eco-credits will be lost.

10. USE OF COOKIES

The NAVETTEPRIVE site uses cookies, and you must accept their use to improve the quality of your navigation on the site, offer you adapted services and offers, as well as social sharing options. The cookie used by the NAVETTEPRIVE site allows you to keep your authentication to the service throughout your navigation. If you had not accepted it, you would have to reconnect every time you change pages!
At any time, you can manage your cookies directly on your computer within your browser: refuse, manage reception, or delete them. We invite you to consult the online help of the browsers depending on which one you use.
NAVETTEPRIVE declines all responsibility for the consequences related to the degraded behavior of our website resulting from the inability to use the cookies necessary for its operation.

11. MODIFICATION OF GTC-GUT

NAVETTEPRIVE reserves the right to freely modify the GTC-GUT. Therefore, you are invited to refer to them during your visit to the site in order to be aware of the latest available version. You can then freely access the platform if the new terms suit you.